We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
All regular priced items are eligible for a return within 15 days of the fulfillment date at the customer's expense. Items must be unworn/unwashed with the original packaging and hangtags attached and sent back to our office in Toronto, Canada. A copy of your receipt or proof of purchase must also be included with the return. If for some reason your purchase did not have any tags attached, please contact us immediately at firstname.lastname@example.org.
Bather.com does not accept returns from outside Canada or the USA. All international orders are final sale. All sale items and items purchased with a promotional code (excluding our Welcome Newsletter promotional code), are final sale and not eligible for a return.
Please note that merchandise purchased at retail, including department or specialty stores, and Bather’s stockists must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.
Sale Items and Promotional Orders
All sale items and items purchased at a discount or with a promotional code (excluding our Welcome Newsletter promotional code), are final sale and not eligible for a return.
Use the link below to request a return or an exchange. Find your order using your email and order number and select the item(s) you wish to return or exchange. If you are requesting an exchange, please note that at this time, we can only process exchanges for the same item (e.g., replacing a defect or exchanging for a different size). If you would like to exchange an item for a different colour or style, please place a new order.
Once you have submitted your return/exchange request and it has been approved, we will provide you with instructions on how to ship your item(s) back to our office in Toronto, Canada. We do not offer free return labels. Your returned item(s) must be received within fourteen days of your return request being approved, otherwise we cannot process your refund or exchange. Once we have received your return, you will be refunded the amount paid on your original method of payment, minus original shipping costs and package protection costs if applicable, or a new order will be created if you requested an exchange.