Our products are designed and manufactured in Toronto, Canada, unless stated otherwise on an item's product page.

All our trunks are designed to fit all body types. The best way to ensure you have chosen the right size is to grab your favorite pair of jeans, lay them down flat and measure across the waist in inches. Check out our size chart.

For our swim and surf trunks, we recommend washing them in cold water and hanging them to dry. Although our fabric is tested against UV rays and chlorine, you should still rinse your trunks in the shower or under the tap after wearing them in hot tubs and chlorinated pools to prevent fading.

Our t-shirts and sweats are pre-shrunk and made from 100% cotton. You can wash them in cold water and tumble dry on low. 

Our camp shirts are a cotton and viscose blend. We recommend that you machine wash cold and hang to dry or dry clean.

We’ve partnered with Afterpay to offer our customers the ability to shop and pay for their purchase in instalments. With Afterpay, you can pay for your purchase in 4 equal, interest-free instalments over 6 weeks. To use Afterpay, continue to checkout as you normally would and select Afterpay when you arrive at the payment step of the checkout process. Once you select Afterpay and click Complete Order, you will be redirected to Afterpay website to complete your payment and instalment plan.

We aim to process and ship your order as quickly as possible, usually the same or next business day. If you do need to make a change to your order, like updating your shipping address, please email us immediately using this contact form. Once an order has been fulfilled and shipped, it cannot be changed.

Yes. When you receive your confirmation email after placing your order, you can track the status of your order via the link in the email. You will also receive a shipping confirmation email with the carrier's tracking number once your order has been shipped.

We ship all over the world. Shipping costs will vary depending on the destination and will be determined at checkout. Customs charges may apply to international orders. Bather is not responsible for any duties, customs charges, or taxes incurred.

Please note that orders with Express Shipping are shipped with UPS and cannot be delivered to PO boxes.

Standard Shipping within Canada (3-8 business days) — $10 CAD
Standard Shipping to USA (4-10 business days*) — $15 CAD
Express Shipping to USA (1-3 business days) — $25 CAD
Standard International Shipping (up to 15 business days) — $15 CAD
UPS Expedited International Shipping (up to 7 business days) — $40 CAD

Customs charges may apply to international orders. Bather is not responsible for any duties, customs charges, or taxes incurred.

*Standard shipping times are an estimate and subject to possible carrier delays.

All orders placed through bather.com are shipped from Toronto, Canada. Most orders will be fulfilled by the next business day, up to 2 business days during sale periods when order volume is higher. Our team works hard to ensure your order goes out as soon as possible.

Once your order has shipped, your order will be delivered within the timeframe indicated on your chosen shipping method. Shipping times with standard shipping are not guaranteed. Express options are available.

Delivery details will be provided in your confirmation email.

For Standard Shipping, we use USPS First Class and Priority, Canada Post, and APC Worldwide depending on the destination.

For Express Shipping, we use UPS Express or DHL.

We are offering Guide Shipping Protection to improve your online shopping experience. With Guide Shipping Protection, your order is covered in the case of lost, damaged, or stolen packages. It is optional to add this to your order, however, Bather is not responsible for packages that are lost or damaged during transit, or stolen packages.

If your package is lost, damaged, or stolen, please file a claim with Guide. Submit your email and use the last 5 digits of your order number when searching for your order.

We always aim to make sure our customers love our products, but if you do need to make a return, we’re happy to help. 

All regular priced items may be returned within 20 days of the fulfillment date at the customer's expense. Items must be unworn/unwashed with the original packaging and hangtags attached and sent back to our office in Toronto, Canada. A note referencing your name, order number, or RMA must be included with the return.

Bather.com does not accept returns from outside Canada or the USA. All international orders are final sale. All sale items and items purchased with a promotional code (excluding our Welcome Newsletter promotional code), are final sale and not eligible for a return.

Please note that merchandise purchased at retail, including department or specialty stores, and Bather’s stockists must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

All sale and discounted items are final sale and not eligible for a return.

Use the link below to request a return or an exchange. Find your order using your email and order number and select the item(s) you wish to return. If you are requesting an exchange, please note that at this time, we can only process exchanges for the same item (e.g., replacing a defect or exchanging for a different size). If you would like to exchange an item for a different colour or style, please place a new order. 

Once you have submitted your return/exchange request and it has been approved, we will provide you with instructions on how to ship your item(s) back to our office in Toronto, Canada. Your returned item(s) must be received within fourteen days of your return request being approved, otherwise we cannot process your refund or exchange. Once we have received your return, you will be refunded the amount paid on your original method of payment, minus original shipping costs and package protection costs if applicable, or a new order will be created if you requested an exchange.

REQUEST A RETURN OR EXCHANGE

As of February 2023, we are trialing offering return labels for domestic orders shipped within Canada. While submitting your return request, you will be able to request a return label for $15 which will be deducted from your refund after we receive your return.

For orders that shipped to the USA and other international destinations, we are unable to generate return labels due to return software limitations. This is something we hope to offer very soon!

To use the promo code, please proceed to the checkout page to add a promo code. If you are on mobile or using Shop Pay, tap "Show order summary" to view the promo code field.

Also note that promotions and sales only apply to Bather products. Lifestyle items and items from third-party vendors are excluded.

You can only use one promo code at a time per order.

All promotions and sales, including Black Friday and Boxing Day, and any items that have been marked down, cannot be applied to previous purchases.